| AwiwËbk lqø(Our Vision) : |
Zaø I ÌjwMwËjwM eÞjÖx£ßk owËa Zwl xixlËt Èùe oiËt Ggv Èùe LkËP RdMËdk ÌbwkËMwrwt WwK oÖxgcw Ìe#ËQ Ìbtwk iwcøËi MÞwpK oìçxÄ ARêd Kkw Ggv oZZw, xgmðþæZw I RdËogwk gÞZ xdËt xfxRKwl, fwBdwdxotwl,BËlKËUÝwxdKop og ckËdk iwdoiôZ owxhêo eÞbwd Kkwk iwcøËi gwvlwËbm WwK xghwMËK xgmðiwd oóeÒ eÞxZÅwËd DÒyZ Kkw| |
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| AwiwËbk DË¥mø (Our Mission) : |
ËbËmk AhøìæËk I xgËbËm DâPiwd oóeÒ WwKËogw eÞbwËdk iwcøËi MÞwpK oìçxÄ ARêd| G lËq gwvlwËbm WwK xghwËMk KkYyt:
- MÞwpK Pwxpbw eÔkËYk Rdø xdËgxbZ pItw|
- bq I xgmðþæ Ìogw eÞbwËdk lËqø KwjêKk ebËqe MÞpd Kkw|
- KiêPwkyËbk iwËS Ìogw eÞbwËdk eÞxZËjwxMZwiÔlK iËdwhwg Ggv Ìogw eÞbwËdk ÌqË¢ MÞwpËKk owËa oiôwdRdK AwPkd Kkw|
- ËbËmk owiwxRK AaêÐdxZK Agþÿwk eÞxZ lqø ÌkËL eÞxZÅwd exkPwldw Kkw|
- GlwKwËhËb ÌbËmk oKl þæËk iwdoiôZ Ìogw eÞbwd Kkw
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| AwiwËbk owxhêooiÔp (Our Services): |
gwvlwËbm WwK xghwM RdowcwkYËK iÔlZ bÖB ckËdk owxhêo eÞbwd KËk awËK|
1| iÔl owxhêo 2| GËRëoy owxhêo| |
iÔl owxhêo
- owcwkd xPxVe¢
- ËkxR: xPxVe¢
- xR B xe
- B Gi Go
- ixdAWêwk
- ewËoêl owxhêo
- xh xe xe
- xh xe Gl
- WwKxUËKU xg¢ßt
- WwK ©gø MÞpY, ÌeÞkY I xgxl|
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GËRëoy owxhêo
- WwK Rygd gyiw
- oét gøwvK, oéte¢ xg¢ßt I hwŠwËdw
- eÞwR g« xg¢ßt I hwŠwËdw
- ËiwUkMwryk Uøw…ËUwËKd I WÛwBxhv lwBËoëo xf MÞpY I dgwtd
- xgxr gøw«wËkwl iÔ©Y I xg¢ßt
- ËUxlËfwd xgl MÞpY I xeÞ-ËeBW KwWê xg¢ßt
- okKwËkk oKl eÞKwk dd ÌewýUwl xUËKU iÖ©Y I xgZkY
- okKwky xo¦wìæ¢ßËi Adø Ìj ÌKwd Ìogw|
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| AwiwËbk MÞwpK ( Our Customers): |
- ËbËmk AhøìæËk Ggv ÌbËmk gwBËk Ìj oKl dwMxkK WwK Ìogw MÞpY KËk awËKd
- ËbËmk Ggv gwBËkk xgxhÒ okKwky ÌgokKwky eÞxZÅwd jwkw WwËKk iwcøËi Ìogw MÞpY KËk awËK
- xgxhÒ gøgowxtK eÞxZÅwd jwkw WwK owxhêËok iwcøËi WK×ËiëU, ewËoêl ÌeÞkY KËk awËK
- oËgêwexk WwËKk ÈwaêovxmöÄ oKl ejêwËtk, Awcw-okKwky, ÈwtZñmwxoZ eÞxZÅwd WwK xghwËMk oiôwxdZ MÞwpK
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| MÞwpËKk eÞxZ AwiwËbk eÞxZmÞØxZ (Commitment to Customers) : |
- MÞwpËKk eÞxZ AwiwËbk AwËQ mÞ¦w, Ìo#Rdø I opËjwMyZwiÔlK iËdwhwg
- oËgêw£i Ìogw eÞbwËdk iwdxoKZw
- ËbËmk eÞZøìæ AéËl WwK Ìogw eÞbwËdk xdúPtZw, WwK ©gøwxbk xdkwe£w xgcwd
- AwiwdZKwkyk AwiwdËZk xdúPtZw eÞbwd
- WwK xghwM GlwKw xdxgêËmËn ÌbËmk oKl RdMËdk KwËQ owgêRdyd WwK Ìogw (xPxV e¢) Ìe#ËQ xbËZ AŠyKwkg¦
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| WwK Ìogwk oitoyiw (Standard time of Services) : |
owcwkY WwKËogw |
| ¢ßxiK dv |
WwK Ëogwk ckY |
eÞbwËdk oitoyiw |
1 |
owcwkY xPxV xgxl |
mpËkk AhøìæËk eËkk xbd, ÌbËmk Adøwdø mpËk 2 xbd Ggv eÞZøìæ AéËl 5 xbd |
2 |
ËkxR: xPxV xgxl |
mpËkk AhøìæËk eËkk xbd, ÌbËmk Adøwdø mpËk 2 xbd Ggv eÞZøìæ AéËl 5 xbd |
3 |
xR B xe |
mpËkk AhøìæËk eËkk xbd Ggv ÌbËmk Adøwdø ÌRlw mpËk 2 xbd |
4 |
B,Gi,Go |
WwKNËkk gÖK Kkw 36 NëUwk iËcø xgxlKwky WwK eÞmwoËd Ëe#QwËdw |
5 |
Gtwk ewËoêl |
WwKNËk gÖK Kkwk ek 72 NëUwk iËcø xgxlKwky WwK eÞmwoËd Ëe#QwËdw |
6 |
ixd AWêwk xgxl |
mpËkk AhøìæËk eËkk xbd, ÌbËmk Adøwdø mpËk 2 xbd Ggv eÞZøìæ AéËl 5 xbd |
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| AwxaêK Ìogw |
| ¢ßxiK dv |
WwK Ëogwk ckY |
eÞbwËdk oitoyiw |
1 |
oét xpowg /Ëitwby xpowg |
eÞcwd WwKNËk ZwuqxdKhwËg| iøwdÖtwl e¦xZËZ 20 xixdU Ggv KxóeDUwk eÞjÖx£ßËZ 3 xixdËU Ìogw eÞbwd Kkw pt| |
2 |
xpowg þÿwdwìæk |
GK ÌRlw ÌaËK Adø ÌRlwt; GK Axfo ÌaËK Adø AxfËo 10 xbd |
3 |
ikËdw£k bwgy |
AwËgbËdk ZwxkL ÌaËK ekgZêy GKiwo |
4 |
ËitwbeÔxZê Ìogw |
xRxe I eÞcwd WwKNËk owËa owËa, DeËRlw Axfo, owg AxfoI mwLw AxfËo AwËgbËdk 10 xbËdk iËcø |
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| WwK Rygd gyiw |
| ¢ßxiK dv |
WwK Ëogwk ckY |
eÞbwËdk oitoyiw |
1 |
exlxo MÞpY |
exlxo MÞpY eÞx¢ßtw ÂkØ Kkwk GK iwËok iËcø gyiw bxll okgkwp |
2 |
xpowg þÿwdwìæk |
15 xbËdk iËcø |
3 |
ikËdw£k bwgy |
AwËgbËdk ZwxkL ÌaËK xZd iwo |
4 |
FY MÞpY |
AwËgbËdk ZwxkL ÌaËK GK iwo |
5 |
ËitwbeÔxZê Ìogw |
AwËgbËdk ZwxkL ÌaËK GK iwo |
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WwK Ìogw oóeËKê AxhËjwM bwxLl ( Complaint Relating Postal Service) |
| AxhËjwËMk ckY |
ËKwawt KkËZ pËg |
xdóex£k oitoyiw |
xPxVe¢, ixdAWêwk,ewËoêl ov¢ßwìæ| |
ovxmöÄ ÌewÄiwýUwk AdÖxlxe ovxmöúU xWxeGixR |
ZwuqxdKhwËg eÞwx®ÈyKwk| Zbìæ eÔgêK 3 o®wËpk iËcø flwfl AxhËjwMKwkyËK AgxpZKkY |
MÖkØZk AwxaêK/WwKËogwt Axdti |
xovxmöÄ xWxeGixR AdÖxlxe xeGixR |
ZwuqxdKhwËg eÞwx®ÈyKwk| Zbìæ eÔgêK 1 iwËok iËcø flwfl AxhËjwMKwkyËK AgxpZKkY |
dyxZ xdcêwkYy xgnËtk owËa oóeÙ£ßAxdti |
xeGixR/WwK Axcb®k |
7 xbËdk iËcø eÞwx®ÈyKwk| Kwjê¢ßi MÞpYËmËn 3 iwËok iËcø flwfl AxhËjwMKwkyËK AgxpZKkY |
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| iwdoiôZ owxhêooiÔp (Quality Services) : |
ËbËmk AhøìæËk MøwkwxëUW G…ËeÞo ÌewýU (GEP) Gk iwcøËi WwK©gøwxb MÞpËdk ek ©ØZ exkgpd KËk 24 NëUwk iËcø eÞweËKk xdKU xgxl eÞbwd Kkw pt| G…ËeÞo ÌiBl owxhêo (EMS) Gk iwcøËi ÌbËmk gwBËk 72 NëUwk iËcø xgxl eÞbwd Kkw pt| |
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MÞwpËKk xdKU WwK xghwËMk eÞZøwmw ( Expectation From Our Clients): |
- WwK ©gøwxbk Dek eÞweK I ÌeÞkËKk eÔYê xVKwdw ýeÄwqËk ÌlLw
- eÞweËKk xVKwdwt ÌewÄ ÌKwWê d¹k DËÁL Kkw
- ËkxRÄwWê (Registered), BdxoIkW (Insured) xRBxe (GEP), B Gi Go (EMS) ewËoêl (Parcel) Gk ËqË¢ eÞËtwRdyt fiê jZî I oxVK hwËg eÔkY Kkw
- WwK ©gøwxb WwKNËk ÌbItwk eÔËgê oxVK WwKiwÂl ovjÖ£ß Kkw
- AÐgc ©gøwxb WwËK dw ÌbItw
- WwK xghwËMk xdcêwxkZ AwKwËkk gwBËk WwK©gøwxb gÖK dw Kkw
- WwKNËk oÖmÙáLlhwËg lwBËd bwxrËt WwK©gøwxb gÖK Kkw
- eÞxZxU gpÔZl hgËdk dyËP ÌewýUg… þÿwed Kkw
- gøgow eÞxZÅwd I gw‰ ÌiBËlk Rdø gøwx£ß / eÞxZÅwËdk dwËi ÌewýUg… gøgpwk Kkw
§ Ëj ÌKwd ckËdk Zaø WwK xghwËMk IËtgowBU ÌaËK ovMÞp Kkw
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