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2 Years Achievement
   

 
 Citizens Charter
Our Vision
To provide a cheap but dependable and quality service at the doorstep of the general mass with utmost sincerity, honesty to ensure the satisfaction of the customers keeping pace with the prevailing era of information technology. To provide all standard physical, financial and electronic services with a view to serving the people.
 
Our Mission
To provide high quality postal service both within and outside Bangladesh. To achieve these we need to.
  • Meet the expectations of our customers.
  • Take necessary steps to provide efficient and sincere service.
  • Create an atmosphere among the employees so that they can provide services to the customer with courtesy.
  • Run the organisation in accordance with the social and economic position of the country.
  • To provide standard service in all areas of the country.
Our Services

Bangladesh Post Office provides mainly two types of services :

  1. Postal Services.
  2. Agency services

Postal Services
  • Ordinary letters
  • Registered letters
  • GEP
  • EMS
  • Money order
  • Parcel service
  • VPP
  • VPL
  • Sale of postage stamps
  • Booking of postal articles, transmission and delivery
Agency service
  • Post office Savings Bank (Ordinary & Fixed Deposit)
  • Postal Life Insurance.
  • Sanchaypatra (Sale & Discharge)
  • Prize Bond (Sale & Discharge)
  • Collection of Motor Vehicles Tax & Renewal of Driving License
  • Sale of Revenue Stamp and Non Judicial Stamp
  • Collection of presumptive income tax.
  • Printing and distribution of all kinds of postal and non postal stamps
  • Passport service (New service)

     General Service
:
Sl. No Nature of service Time required for providing service
1
Ordinary
Within the city next day, other city or town 2 days, Remote area 5 days.
2
Registered letters Within the city next day, other city or town 2 days, Remote area 5 days.
3
GEP Within the city next day, other District head quarter 2 days.
4
EMS Within 72 hours of booking, it reaches the administration of delivery.
5
Air parcel Within 72 hours of booking, it reaches the administration of delivery.

6

Money order Within the city next day other city or town 2 days, Remote area 5 days.

     Financial Service:
Sl. No Nature of Monetary Service Time required for providing service
1
Ordinary & Fixed Deposit
The service is provided quickly in Head Post office, within 20 minutes manually and within 3 minutes by computer technology.
2
Transfer of savings accounts One district to other district, one post office to other post office in 10 days.
3
Deceased case One month from the date of application.
4
Maturity service (Fixed Deposit Sanchaypatra)
The service is provided promptly in GPO & Head Post offices, within 10 days in Upazila, Sub-post office & Branch post offices after receipt of the application.

     Postal Life Insurance:
 
Sl. No Nature of service Time required for providing service
1
Acceptance of policy
Supply the policy document within one month of start.
2
Transfer of policy Within 15 days.
3
Deceased case Within 3 month from the date of application.
4
Loan sanction Within 1 month from the date of application.
5
Settlement of Maturity claim Within 1 month from the date of application.
     Lodging Complaint Relating Postal Service:
Nature of Complaint Where to lodge Time for settlement
Letter, Parcel, Money order
Controlling Postmaster or D.P.M.G
Prompt acknowledgement and the result intimated within 3 weeks to the complainant.
Grave financial irregularity/ irregularity in postal service
Controlling D.P.M.G or Postmaster General
Prompt acknowledgement and the result conveyed within 1 month to the complainant.
Irregularity relating policy matter.
Postmaster General/ Directorate General.
Acknowledgement within 7 days conveying the result within 1 month to the complainant.
 Quality Service
 In the domestic arena Bangladesh Post Office books the Guaranteed Express Post (GEP) and transmits it very fast for delivery within 24 hours to the addressee. Express Mail Service (E.M.S) is for international mails which is delivered within  72  hours to international destination.
 
 Our Customers
  • Those who buy postal service within and outside the country.
  • All the government and non government organisations who avail themselves of postal service within and outside the country.
  • Different business organisations which send documents and parcels through postal service.
  • Above all, all employees of the government, non government, semi government and autonomous bodies and the general people who keep up our service are our valued customers.
 
 Commitment to Customers
  • To deliver services with respect, etiquette and utmost cooperation to our valued customers.
  • Utmost sincerity and Eagerness to provide best possible service.
  • To provide secured and best postal services even to the remotest part of the country.
  • To ensure the depositors of their savings.
  • Bangladesh Post Office is committed to provide standard universal postal service to all without any discrimination
 
 Expectation From Our Customers
  • To write the full address of the sender and the addressee very distinctly.
  • Write the postal code below the address lebel.
  • To fill in the relevant forms with caution at the time of booking Registered, Insured, GEP, EMS and Parcel articles.
  • To affix required and accurate postage on the article. · Not to post any contraband or illegal article.
  • Not to book any article beyond the prescribed size and shape determined by the post office.
  • To maintain queue & discipline at the time of booking articles in the post office.
  • To establish letter boxes at the basement or the ground floor of the high-raise building.
  • To use post boxes for business organisations or for bulk mail.
  • To collect any postal information from the web of Bangladesh Post Office.
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