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| Our Vision |
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To provide a cheap but dependable and quality service at the doorstep of the general mass with utmost sincerity, honesty and with the satisfaction of the customers keeping pace with the prevailing era of information technology.
To provide all standard physical, financial and electronic services with a view to serve the people.
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| Our Mission |
To provide high quality postal service both within and outside Bangladesh. To achieve these we are to be
- Dedicated to the expectation of our customer.
- To take necessary steps to provide efficient and sincere service.
- To create atmosphere among the employees to provide service courteously with the customer.
- Run the organisation in accordance with the social and economic position of the country.
- To provide standard service in all areas of the country.
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| Our Services |
Bangladesh Post Office provides mainly two types of services :
- Postal Services.
- Agency services
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Postal Services
- Ordinary letters
- Registry letters
- GEP
- EMS
- Money order
- Parcel service
- VPP
- VPL
- Sale of postage stamps
- Booking of postal articles, transmission and delivery
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Agency service
- Post office Savings Bank (Ordinary & Fixed Deposit)
- Postal Life Insurance.
- Sanchaypatra (Sell & Discharge)
- Prize Bond (Sell & Discharge)
- Collection of Motor Vehicles Tax & Renewal of Driving License
- Sell of Revenue Stamp and Non Judicial Stamp
- Collection of presumptive income tax.
- Printing and distribution of all kinds of postal and non postal stamps
- Passport service (New service)
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General Service:
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| Sl. No |
Nature of service |
Time required for providing service |
1 |
Ordinary |
Within the city next day, other city or town 2 days, Remote area 5 days. |
2 |
Registry letters |
Within the city next day, other city or town 2 days, Remote area 5 days. |
3 |
GEP |
Within the city next day, other District head quarter 2 days. |
4 |
EMS |
Within 72 hours of booking it reaches the administration of delivery. |
5 |
Air parcel |
Within 72 hours of booking it reaches the administration of delivery. |
6 |
Money order |
Within the city next day other city or town 2 days, Remote area 5 days . |
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Financial Service: |
| Sl. No |
Nature of Monetary Service |
Time required for providing service |
1 |
Ordinary & Fixed Deposit |
The service is provided spontaneously in the same Head Post office, within 20 minutes manually and within 3 minutes by computer technology. |
2 |
Transfer of savings accounts |
One district to other district, one post office to other post office 10 days. |
3 |
Deceased case |
One month from the date of application. |
4 |
Maturity service (Fixed Deposit Sanchaypatra) |
The service is provided Spontaneously in the GPO & Head Post offices, within 10 days in Upazila, Sub-post office & Branch post offices of getting the application. |
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Postal Life Insurance: |
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| Sl. No |
Nature of service |
Time required for providing service |
1 |
Acceptance of policy |
Supply the policy document within one month of start. |
2 |
Transfer of policy |
Within 15 days. |
3 |
Deceased case |
Within 3 months from the date of application. |
4 |
Loan sanction |
Within 1 months from the date of application. |
5 |
settlement of Maturity claim |
Within 1 months from the date of application. |
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| Lodging Complaint Relating Postal Service: |
| Nature of Complain |
Where to lodge |
Time for settlement |
Letter, Parcel, Money order |
Controlling Postmaster or D.P.M.G |
Acknowledge spontaneously convey the result within 3 weeks to the complainant. |
Grave financial irregularity/ irregularity in postal service |
Controlling D.P.M.G or Postmaster General |
Acknowledge spontaneously convey the result within 1 month to the complainant. |
Irregularity relating policy matter. |
Postmaster General/ Directorate general. |
Acknowledge within 7 days conveying the result within 1 month to the complainant. |
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| Quality Service |
| In the domestic arena Bangladesh Post Office books the Guaranteed Express post (GEP) and transmits it very fast to deliver within 24 hours to the addressee. Express Mail Service (E.M.S) is for international mails which is delivered within 72 hours to international destination. |
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| Our Customers |
- Those who buy postal service within and outside the country.
- All the government and non government organisations who take postal service within and outside the country.
- Different business organisations who sends documents and parcel through postal service.
- Above all, all employees of the government ,non government, semi government and autonomous bodies and the general people who keep up our service is our valued customer.
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| Commitment to Customers |
- To deliver services with regards, etiquette and utmost cooperation to our valued customer.
- Eagerness to provide best possible service.
- To provide secured and best postal services even to the remotest part of the country.
- To assure the depositors of their savings.
- Bangladesh Post Office is committed to provide standard universal postal service to all without any discrimination
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| Expectation From Our Customers |
- To write the full address of the sender and the addressee very distinctly.
- Write the postal code below the address lebel.
- To fill in the relevant forms with caution at the time of booking Registered, Insured, GEP, EMS and Parcel articles.
- To affix required and accurate postage on the article.
· Not to post any contraband or illegal article.
- Not to book any article beyond the prescribed size and shape determined by the post office.
- To maintain que & discipline at the time of booking articles in the post office.
- To establish letter boxes at the basement or the ground floor of the high raised building.
- To use post boxes for business organisations or for bulk mail.
- To collect any postal information from the web of Bangladesh Post Office.
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